We work very hard and try everything we can to make sure you are 100% satisfied with your shopping experience at NationalPetPharmacy.com. We can accept returns on most items within 30 days from the date of purchase.
Please note that due to federal regulations, we cannot accept returns on prescription medication.
To make a return, take the following steps:
1. Call us toll free at1-800-865-1077, Monday-Friday 8:00am-10:00pm, Saturday-Sunday 9:00am-5:30pm ET.
2. Request to return a product and we will give you an RMA Number
3. Write the RMA Number clearly on the OUTSIDE of the return box
4. Place the PACKING SLIP inside the box
5. Ship the box to us
This will help assure the speedy processing of your return.
Please note that when returning an order for a refund, you will be responsible for the return postage unless an error occurred on our part. Once we have received the shipment, we will issue a refund to your method of payment.
How long does it take for me to get my order?
Typically, your order will take between 1-3 business days to be processed and carefully packaged in our warehouse before it is handed to our shipping partners (UPS or USPS). Once that happens it typically takes 1-3 days in transit from our Harleysville, PA or Sparks, NV warehouse locations. If you want it quicker we offer both overnight and 2nd day shipping.
Overnight/2nd-Day Shipping Policy
• Your non-prescription orders will be shipped the same day when you order by 2pm, Eastern Time. When you order after noon, your order will be shipped the next business day.
• Prescription orders require your vet's approval before shipment, and will ship within 1 business day after we receive approval.(If your veterinarian is not available or we have difficulty reaching him/her, your shipment may be delayed until we receive approval.)
NOTE: UPS does not ship on Saturday or Sunday, so the "next business day" after Friday is Monday.
What are your shipping rates?
We ship most medications and Flea and Tick medications for FREE in the continental United States. We offer: FREE Shipping* on AUTOSHIP Orders $49 and over.
*Ground ship only. Excludes expedited shipping, HI and AK. Additional cahrges may apply for overweight items. For information about our shipping rates outside of the continental United States, please call 1-800-865-1077
Customer Service Team Hours: Unlike our website, our team members who take care of all your ordering or customer service needs require their own sleep and quality time with their pets. Thus, our phones are open to take your call Monday-Friday 8:00am-10:00pm, Saturday-Sunday 9:00am-5:30pm ET.
You can contact National Pet Pharmacy by phone or email:National Pet Pharmacy